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Workforce Management Systems Modernization

Workforce Management Systems Modernization

    • Mayor’s strategic goal to ensure “government works efficiently and effectively, with integrity and responsiveness”
    • Need for back office modernization evident for several years; City embarked on program to:
      • implement “best practice” business processes
      • automate processes that are currently paper-based
      • standardize business processes across the City
      • streamline and reduce duplication of efforts
      • improve the timeliness and reliability of management information
      • replace standalone mainframe information systems
    • Modernization Planning and Roadmap Development – Project Planning; Scope Definition; Cost and Schedule Estimation
    • Needs Assessment – Definition of Business Objectives, KPIs, Baseline Performance; Business Process Mapping; Business Process Improvements; Definition of Business Requirements; Development of Functional and Technical Specifications
    • Shadow Systems Assessment – Evaluation of (200+) Legacy IT Applications to assess future state, i.e., retire and consolidate or retain and interface; Development of Data Conversion Requirements and Interface Requirements
    • Acquisition Support – Development of Procurement Strategy; Procurement Approach; RFP Development; Software and Implementation Services Vendor Selection; Contract Negotiations
    • Organizational Change Management – Communications Management; Organizational Readiness Assessment; Competency Development Planning
    • Analyzed and mapped 26 Business Processes including several sub-processes including Human Resources, Payroll, Employee Attendance, Benefits, Self Service, and Pensions
    • Assisted in negotiations with City’s current ERP software vendor to minimize cost of systems acquisition and reduce risk of implementation
    • Developed collaborative decision support tools for City staff to assess City’s IT Systems, in future


One of the largest consolidated city/county governments in the U.S.

More than 26,000 employees

56 Departments and General Fund Budget of $3.5 b