Workforce Management Systems Modernization
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- Mayor’s strategic goal to ensure “government works efficiently and effectively, with integrity and responsiveness”
- Need for back office modernization evident for several years; City embarked on program to:
- implement “best practice” business processes
- automate processes that are currently paper-based
- standardize business processes across the City
- streamline and reduce duplication of efforts
- improve the timeliness and reliability of management information
- replace standalone mainframe information systems
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- Modernization Planning and Roadmap Development – Project Planning; Scope Definition; Cost and Schedule Estimation
- Needs Assessment – Definition of Business Objectives, KPIs, Baseline Performance; Business Process Mapping; Business Process Improvements; Definition of Business Requirements; Development of Functional and Technical Specifications
- Shadow Systems Assessment – Evaluation of (200+) Legacy IT Applications to assess future state, i.e., retire and consolidate or retain and interface; Development of Data Conversion Requirements and Interface Requirements
- Acquisition Support – Development of Procurement Strategy; Procurement Approach; RFP Development; Software and Implementation Services Vendor Selection; Contract Negotiations
- Organizational Change Management – Communications Management; Organizational Readiness Assessment; Competency Development Planning
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- Analyzed and mapped 26 Business Processes including several sub-processes including Human Resources, Payroll, Employee Attendance, Benefits, Self Service, and Pensions
- Assisted in negotiations with City’s current ERP software vendor to minimize cost of systems acquisition and reduce risk of implementation
- Developed collaborative decision support tools for City staff to assess City’s IT Systems, in future
