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Business Advancement Program

Business Advancement Program

    • Inefficient Administrative Systems (GL, Payroll, T&A, Maintenance & Materials Management, Finance and HR)
    • Manually intensive, time consuming, prone to data-entry errors and correction processing
    • $45m program conceived to modernize Administrative Systems
    • Needed assistance to ensure successful modernization
    • Requirements Definition, Cultural Readiness Assessment, Cost Benefit Analysis, Program Roadmap
    • RFx Development, Procurement Planning, Product and Vendor Selection, Contract Negotiations
    • Implementation planning, Project Management, vendor management, QA, IV&V, risk management, contract management
    • Organizational Change Management and transition to sustainable steady state operations
    • Defined 2,100 clear requirements for Administrative Systems using re-engineered processes, integrated core business functions
    • Managed and Mitigated mission-threatening risks posed to the program, by change in business operations of vendors (M&A, Divestitures)
    • Managed Organizational Change in a heavily unionized environment (study prior to BAP revealed less than 40% employees ready for change)
    • Delivered program successfully, within schedule, budget, quality
    • Delivered costs savings of 20% in software licensing and 38% in annual maintenance
    • Positive return on investment, within 2 years of implementation



5th busiest heavy rail rapid transit system in the U.S.

Serving 400,000 riders daily, 700+ rail cars, 104 miles coverage, 44 Stations, and 5 lines

More than 4,000 employees (90% unionized)