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Business Transformation Program

Business Transformation Program

    • Authority exposed to severe operational inefficiencies and increased public scrutiny due to outdated business systems and practices
    • Much needed organization-wide business process and technology transformation to modernize Administrative Systems (GL, Payroll, T&A, Maintenance & Materials Management, Finance and HR)
    • Manually intensive, time consuming, prone to data-entry errors and correction processing
    • $44m program conceived to modernize Administrative Systems; needed assistance to ensure successful modernization
    • Requirements Definition, Cultural Readiness Assessment, Cost Benefit Analysis, Program Roadmap
    • RFx Development, Procurement Planning, Product and Vendor Selection, Contract Negotiations
    • Implementation planning, Project Management, vendor management, QA, IV&V, risk management, contract management
    • Organizational Change Management and transition to sustainable steady state operations
    • Defined 1,600 clear requirements for Administrative Systems using re-engineered processes, integrated core business functions
    • Delivered first phase of program successfully, within schedule, budget, quality
    • Delivered costs savings of approx. 20% in software licensing and annual maintenance


9th largest transit system in the U.S.

Serving 500,000 passengers daily, 48 miles of service coverage

Fleet of 338 rail cars, 590 buses, 92 routes and 175 Mobility (para-transit) vehicles

Nearly 5,000 employees