Intueor created and delivered operating efficiencies and recurring cost savings through enterprise-wide business transformation and continuous improvement initiatives.
The client required a disruptive changes -- in a union environment -- requiring strong sponsorship and highly creative strategies to navigate through collective bargaining agreements. The client needed to process reliable and accurate data, providing stakeholders transparency and public management accountability. The client also needed support in developing program strategies for organizational-wide initiatives.
Intueor helped reengineer more than 300 financial, HR, procurement, materials and maintenance management business processes. We realigned organizational structure with continuous improvement strategies – in capital planning & delivery, consolidation of multiple operational centers. And Intueor served as an on-site program manager on several implementation oversight initiatives, including state of good repair, train controls upgrade, and customer service.
To date, Intueor has helped the client gain $45 million in hard savings from contract negotiations, an additional $11 million in hard and annually recurring savings from enterprise business processes and systems modernization (ERP & EAM), and $2 million in recurring savings from workforce consolidation and realignment of train controls operations.
We have worked with the client to reduce workflow processing times by 50% and increase organizational capacity and delivery by 25%. With our help, the client is the first transit agency positioned to positioned to secure ISO 55000 certification and State of Good Repair (SGR) compliance for maintenance and operations.
Intueor provided strategic support to the client -- including an assessment of organizational capacities and capabilities, and probability of success -- as it embarked on a $5 billion capital program.
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